The Next Era: Using Video and Phone (including texting) in Counselling and Support/Outreach

Lawrence Murphy, MA

Lawrence MurphyNovember 27, 2020

1:00pm – 4:00pm

Virtual Workshop



This half-day webinar will introduce participants to the ethical, practical and clinical aspects of using video and phone (including texting) in communicating with clients at a distance. Issues relevant to compensating for the absence of non-verbals in telephone counselling will be explored. Participants will learn about computer and Internet security and other important aspects of technology. Boundary setting and self-care will be addressed.

The webinar will include didactic components and will provide opportunities for questions. The half-day will be structured as follows:


  • The structure of the Internet and ethical considerations
  • Practical and ethical considerations in video and phone communication incl. group & family work and drop-ins
  • Clinical considerations in video and texting specifically with marginalized populations
  • Strategies and techniques for establishing and enhancing the therapeutic alliance in the online environment
  •  Setting boundaries and self-care online


Lawrence Murphy is the founder of Worldwide Therapy Onlinethe world’s first online clinical practice, which he established in 1994. In collaboration with the National Board for Certified Counselors, he authored the first ethical code for online counselling. Through Therapy Online’s Research Institute, Lawrence and his colleagues publish regularly in the academic literature, including their seminal 1998 work When Writing Helps to Heal: Email as Therapy, which has been cited more than 280 times. Therapy Online delivers 2 levels of training in cybercounselling and licenses software to individuals, agencies and institutions keen to deliver services online.

Lawrence received his MA in Counselling Psychology from the University of British Columbia in 1995. He teaches in the Department of Psychology at Wilfrid Laurier University and holds an adjunct appointment in the School of Graduate Studies at the University of Toronto. 

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  • To be eligible for group rate, all 3 registrations must be registered at the same time, and paid with one cheque or credit card number.
  • For student rate, a valid full-time student ID must be presented.
  • Above includes payment by credit card and cheque. Other payment methods.
  • Certificate of Participation will be given at the end of the workshop.


  • November 27, 2020 | 1:00pm – 4:00pm
  • Virtual Workshop


CCPA accreditation for MAGentix's workshops
CCPA      3.0 CEU CACCF   Pending
OACCPP Pending. OACCPP does not endorse or approve this training program or activity.



Murphy, L. & Mitchell, D. (2016). The essentials of online clinical practice. In N. Gazzola, M. Buchana, O. Sutherland & S. Nuttgens (Eds.) Handbook of Counselling and Psychotherapy in Canada (pp. 323-339). Ottawa: CCPA.

Fang, L., Bogo, M., Mishna, F., Murphy, L.J., Gibson, M.F., Griffiths, V.J., & Regehr, G. (2013). Development and initial evaluation of the cyber-counseling objective structured clinical examination (COSCE). Research on Social Work Practice, 23, 81-94.

Murphy, L.J., Mitchell, D.L., & Hallett, R. (2011). A comparison of client characteristics in cyber and in-person counselling, in B.K. Widerhold et al. (Eds) Annual Review of Cybertherapy and Telemedicine, 167, 149-153.

Murphy, L.J., Parnass, P., & Mitchell, D.L. (2010). The emerging field of cybercounselling: Personal and professional reflections. Intervention, 132, 84-93.

Murphy, L.J., Parnass, P., Hallett, R.H., Mitchell, D.L., Cayley, P., & Seagram, S. (2009). Client satisfaction and outcome comparisons of online and face-to-face counselling methods. British Journal of Social Work, 39, 1-14.

Murphy, L.J. & Mitchell, D.L. (2009). Overcoming the absence of tone and non-verbal elements of communication in text-based counselling. In J.G. McDaniel (Ed.) Advances in Information Technology and Communication in Health (pp. 215-219). Amsterdam: IOS Press.

Murphy, L.J., MacFadden, R.J., & Mitchell, D.L. (2008). Cybercounseling online: The development of a University-based training program for e-mail counselling. Journal of Technology in Human Services, 26, 447-469.

Mitchell, D. L. & Murphy, L. J. (2004) E-mail rules! Organizations and individuals creating ethical excellence in telemental-health. In J. Bloom & G. Walz (Eds.) Cybercounseling and Cyberlearning: An ENCORE (pp. 203-217). Alexandria, VA: CAPS Press and American Counseling Association.

Mitchell, D. L. & Murphy, L. J. (2002). Ethics, e-mail, and the counselling profession. Cognica: the Canadian Counselling Association’s Newsletter, 34, 10-14.

Collie, K., Mitchell, D. & Murphy, L. (2000).  Skills for on-line counseling: Maximum impact at minimum bandwidth.  In J. W. Bloom & G. R.Walz (Eds.), Cybercounseling and cyberlearning: Strategies and resources for the millennium (pp. 219-236).  Alexandria, VA: American Counseling Association and ERIC/CASS.

Mitchell, D. L. & Murphy, L. J. (1998). The practice of therapy online. Cognica: the Canadian Counselling Association’s Newsletter, 30, 5-6.

Mitchell, D. L. & Murphy, L. J. (1998). Confronting the challenges of therapy online: A pilot project. Proceedings of the Seventh National and Fifth International Conference on Information Technology and Community Health; Victoria, Canada.

Murphy, L. J. & Mitchell, D. L. (1998). When writing helps to heal: e-mail as therapy. British Journal of Guidance and Counselling, 26, 21-32.